Robotic Process Automation @ Healthcare Sector

Healthcare providers across the globe face challenges in managing and processing information that is spread across disparate systems. Further, these systems could either be internal or external to their organization. These disparate systems include Clinical Apps, Lab Information Systems, Insurance, and Third-Party Portals, ERP Systems, HR Systems. Integrating data across such systems would be challenging and consumes manual labor and efforts. RPA has the ability to connect to them, collect information, and integrate the content seamlessly. RPA can work complementary to existing systems and processes, enabling organizations to address gaps in existing processes where work is still done manually. There are many applications of RPA that can help Healthcare organizations improve operational efficiency by reducing cost and time.

IntelliBuddies®

IntelliBuddies is an AI Infused Robotic Process Automation, which comes bundled with all the essential tools and technologies for the automation of your front and back-office operations. IntelliBuddies® comes with a large set of very useful activity libraries with a built-in intelligent automation framework along with AI and machine learning capabilities. The platform also provides the Process Designer tool to orchestrate the flow of work across human, buddy, and systems to enable enterprises to define end-to-end automation. Further, the platform provides the Control Room Portal for enterprises to manage their buddies in terms of their security, scheduling, orchestrating, reporting, and auditing. Overall, IntelliBuddies® would help enterprises in automating both rule-based and knowledge-based tasks and thereby reducing cost, improving response time, facilitating business growth, and at the same time achieving compliance.

Use Cases

Patient Registration & Appointment Scheduling

Healthcare organizations must collect personal information, diagnostic reports, and insurance details during the registration process. Scheduling appointments based on patient’s data can be a laborious process as it needs to rely on doctors’ schedules and availability. IntelliBuddies® Buddies can automate patient data collection and processing. It can then optimally schedule and track patient appointments according to diagnosis, location, patient preferences.

Appointment Scheduling

Healthcare organizations must collect personal information, diagnostic reports, and insurance details during the registration process. Scheduling appointments based on patient’s data can be a laborious process since it relies on doctors’ schedules and availability. IntelliBuddies® Buddies can automate patient data collection and processing. It can then optimally schedule and track patient appointments according to diagnosis, location, patient preferences.

Account & Claim Settlement Processes

Healthcare organizations must monitor, calculate, and evaluate bills accumulated during the diagnosis and treatment of every patient. Manual processing of such data can be time-consuming and error-prone. Furthermore, maintaining records of several lab tests, doctor fees, room costs, and other facilities is essential for accurate calculation. In cases wherein claims made to Insurance companies, an extra process of checking the eligibility, initiating the claim, and tracking the same can be automated. IntelliBuddies® Buddies can help in accurate calculation considering all categories of records and notifies patients of their billing details in real-time and receive payments. Hence, leveraging automation using IntelliBuddies® can effortlessly speed up account settlements in Healthcare organizations.

Doctor Credentialing

The Credentialing process of doctors is crucial to the Healthcare business. It involves collecting and processing of sensitive information about a doctor. The process checks and reviews various external sources and websites to verify the license, insurance, education, certificates, professional records, and other documents. This could be easily achieved by using IntelliBuddies® Buddies which come with automated crawling and scraping capabilities.

Regulatory Compliance Processes

Healthcare organizations deal with a lot of report submissions to state, federal, and other independent agencies depending upon the government regulations. These report submissions are repetitive and need to happen on a periodical basis. IntelliBuddies® Buddies can help automate these processes by making them simple, efficient, and error-free.

Benefits of RPA in Healthcare

  • Personalized User Experience: Automation in healthcare can eliminate this issue because a task that is accomplished by a human representative may take more than 10 minutes, but can be performed within 2 minutes by Buddy. The buddies can integrate every system to create a unified platform for the customers. This means that customers can receive instant information and high-quality experience through buddies. The staff members can utilize this extra time in the execution of more strategic tasks, such as personalization of user services based on unique requirements, etc. 
  • Reduced Errors: Humans don’t want to execute repetitive tasks, as over time, it gets boring. But RPA Buddies don’t get bored. They don’t judge the situation, and hence, is not affected by emotions. Therefore, buddies can eliminate errors and improve efficiency because they are programmed to follow a particular action in a specific manner.  However, it is necessary to note that human intelligence in data analysis has no visible substitute. Tasks like these can only be achieved by a human specialist. So, buddies are utilized to gather, extract, and process the data, which is then utilized by humans. 
  • Employee Satisfaction: It is commonly believed that buddies will eliminate real-world jobs. In reality, however, buddies enhance human capabilities. Execution of repetitive, boring tasks only decreases the performance of human employees. When this task is taken over by a buddy or RPA in Healthcare, it becomes easier for human professionals to get involved in strategic, intelligence-based roles. This will also help human professionals in terms of career growth and consistent learning.
  • Member Satisfaction: RPA helps streamline most of the user-related activities. Even in a downturn, when you have to lay-off employees, buddies can manage customer support and guidance to deliver a good experience at all times. Hence, with employee satisfaction, automation in healthcare also improves the quality of services offered.

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