Business Challenge

The Finance team of a leading Automotive industry in Australia had the following challenges while processing incoming Shipment Invoices:

• Consolidation of data from multiple manufacturing plants for payments was laborious and repetitive
• Oversights due to human interactions
• High cost of operations
• Persistence of data into spreadsheets resulted in redundancy across the network

Business Objectives

To implement a seamless solution with minimum impact to the existing processes with the following objectives:

• Reduce the burden on employees to learn new tools and technologies
• Reduce operational cost by decreasing resources needed for manual processes
• Improve staff productivity by reducing monotonous tasks
• Provide faster reports to management with facility to quickly access past reports

Solution

IntelliBuddies RDA platform has been used to digitize the Shipment Invoices processes to achieve the set objectives. IntelliBuddies Buddies have been deployed to perform the following activities:

• Process shipment notification document coming from multiple manufacturing plants located in different countries across the globe by simply dropping the shipment notification document to a folder.
• Identify the shipment source and process the shipment document accordingly.
• Identify the relevant invoice and insurance detail pages from this multi-page shipment notification document and extract the relevant information from these pages using OCR technology.
• Routing all the exceptions occurred during data extraction to human agents and allow them to clean-up the data where necessary.
• Verify the invoice amount against corresponding insurance details and raise exceptions for human agents to clarify the differences.
• Modeling the unstructured data and persisting into Database with facility to see the reports per shipment notification based on shipment source.

Business Challenge

The Finance team of leading Automobile industry in Australia had the following challenges while processing reimbursement of Fringe Benefits Tax (FBT) from their dealers:

• Collection of multiple taxation document sets from all dealers and verifying for its authenticity was laborious, repetitive, and prone to human errors
• Oversights due to human interactions
• High cost of operations

Business Objectives

To implement a seamless solution with minimum impact to the existing processes with the following objectives:

• Reduce the burden on employees to learn new tools and technologies
• Reduce operational cost by decreasing resources needed for manual processes
• Improve staff productivity by reducing monotonous tasks
• Provide faster reports to management with facility to quickly access past reports

Solution

IntelliBuddies RDA platform has been used to automate the FBT Reimbursement processes in order to achieve the set objectives. IntelliBuddies have been deployed to perform the following activities:

• Send emails to dealers, across the regions, on the scheduled date requesting to respond back with the needed document sets in order to process FBT claims.
• Receive document sets from dealers, verify document authenticity, validate claim details, and verify document authenticity using IntelliBuddies inbuilt AI/ML set of activities.
• Ensure that the claim amount does not include GST to avoid double taxation.
• Extract claim data and push into existing Dealer system.
• Routing all the exceptions occurred during data extraction to human agents and allow them to clean-up the data where necessary.
• Integrating with their existing Dealer infrastructure for seamless operations.

Competitive Analysis

• IntelliBuddies non-invasive approach by seamlessly working with an existing Dealer system reduced the need to change the existing infrastructure.
• IntelliBuddies provided a nonstop performance by handling the dealer's claim 24 x 7 and immediately responding.
• IntelliBuddies integrated AI/ML capabilities helped in identifying the correctness of the documents which was one of the key factors for the success of the solution.
• IntelliBuddies solution also provided outstanding OCR capabilities, which included best in class fuzzy logic - a key differentiator in comparison
• IntelliBuddies solution, in addition to solving the current problem at hand, also provided a customizable flow, allowing flexibility in terms of change to processes in the future.
• IntelliBuddies client API provided smooth and easy integration with existing infrastructure

Summary