Business Problem

The Finance team at Hyundai Motor Company Australia had the following challenges while processing incoming Shipment Receivals:

  • Consolidation of data from multiple manufacturing plants for payments was challenging and repetitive
  • Subjected to potential error due to human interaction
  • Persistence of data into spreadsheets resulted in redundancy across the network

Business Objectives

Implement a seamless solution with minimum impact to the existing processes with the following objectives:

  • Automate repetittive manual tasks for better utilization of resources 
  • Improve staff productivity by reducing repetitive tasks
  • Provide faster reports to management with a facility to quickly access past reports

Solution

IntelliBuddies® has been used to digitize the Shipment Receivals processes in order to achieve the set objectives. IntelliBuddies® buddies(bots) have been deployed to perform the following activities:

  • Process shipment notification documents coming from multiple manufacturing plants located in different countries by simply dropping the shipment notification document to a folder.
  • Identify the relevant receival and insurance detail pages from this multi-page shipment notification document and extract the relevant information from these pages using OCR technology
  • Routing all the exceptions occurred during data extraction to human agents and allow them to cleanup the data where necessary
  • Verify the receival amount against corresponding insurance details and raise exceptions for human agents to clarify the differences
  • Modeling the unstructured data and persisting into Database with the facility to see the reports per shipment notification based on shipment source

Why IntelliBuddies®?

  • IntelliBuddies® solution met all the set objectives and provided further insights on streamlining the existing process of digitization
  • IntelliBuddies® solution provided a significant reduction in the number of FTEs
  • IntelliBuddies® solution showcased significant improvement in terms of process accuracy

Competitive analysis

  • IntelliBuddies® solution stood atop in the band in terms of performance parameters
  • IntelliBuddies® solution also provided outstanding OCR capabilities which included best in class fuzzy logic - a key differentiator in comparison
  • IntelliBuddies® solution, in addition to being able to use third-party data modelling and analytic tools which are prevalent in the industry, also provides the ability to infuse native data modelling
  • IntelliBuddies® solution provides flexibility and adaptability in terms of on-premise and third-party cloud hosting

Summary

Successful completion of Shipment Receival automation, resulted in Hyundai Motor Company Australia deciding to automate a host of existing processes as well as introducing new ones using IntelliBuddies®. The advanatge of being able to use with ease the features such as, ability to drag and drop notifications into inbuilt folders in order to trigger automation, quick access to current and past reports at any time from anywhere without data redundancy, et. al. makes it very convenient for the users. Overall, Hyundai Australia rates solutions provided by IntelliBuddies® highly in terms of performance, scalability, and enterprise-wide adaptability.

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