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Conflict of Interest Process Automation

Improve efficiency and accuracy of the Conflict of Interest process using IntelliBuddies AI-driven Unified RDA Platform 

Background

The Conflict of Interest (COI) identification and management process is a critical aspect of ensuring ethical and unbiased representation in the legal sector, involving the detection and resolution of conflicts that may arise between clients, cases, and employees.

As a legal professional responsible for COI management, you have observed that a significant amount of time is consumed in gathering and analyzing data related to client relationships, case details, and employee disclosures to identify potential conflicts of interest. This manual process often leads to delays in conflict resolution, hindering the ability to promptly serve clients and stay competitive in the legal market.

The challenge lies in streamlining this COI identification and management process to enhance efficiency and effectiveness. The solution lies in leveraging digital automation technologies to automate COI screening, analysis, and resolution tasks. By implementing automated COI workflows, you can reduce manual efforts, expedite decision-making, and ensure compliance with ethical standards and regulatory requirements, thereby improving overall operational efficiency and client service delivery in the legal sector.

As a Legal department member responsible for managing automation in the Conflict-of-Interest process, you act as the bridge between the Legal department and other corporate divisions. While the legal team, comprising attorneys and paralegals, collaborates with different departments to oversee the Conflict-of-Interest procedure, your role entails supervising the implementation and administration of automated Conflict of Interest review processes. You closely collaborate with legal professionals to pinpoint crucial requirements and guarantee that the automation tools effectively streamline the Conflict-of-Interest assessment. Moreover, you're tasked with interfacing with senior management to obtain approvals for the adoption and integration of new automation technologies into the legal workflow. Despite the advantages that automation offers, challenges like ensuring the accuracy and dependability of automated systems, addressing compliance issues, and facilitating the transition to automated processes necessitate your attention and expertise.

Initially, you observe that the entire process operates with a dual approach, combining top-down and bottom-up methodologies, featuring a schematic involving requests, approvals, reminders, and escalations.

Subsequently, you realize that your team invests significant time in manual execution of repetitive, mundane, and tasks deemed as "high volume / low value." The department grapples with being understaffed, overwhelmed, and overstressed, frequently resulting in missed deadlines.

Process Flows
Typical Bill Processing Process
 

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