How RPA can streamline scheduling of new patient appointments

When a patient fills out a new patient appointment request form online, RPA robots can help to scan the incoming data, build out a condensed report and direct the appointment request to the correct work queue based on its defining attributes — including location, diagnosis and insurance carrier. This presents clinics with a cost-effective method of scheduling new patient appointments, leading to increased satisfaction for both patients and providers.

RPA is a type of business process automation technology allowing organizations to emulate and integrate human interactions within digital systems for more efficient business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

The key to efficient patient scheduling begins with understanding the patient requirements by asking the right questions and determining the right strategies for the delivery of care. A coordinated and streamlined appointment scheduling and management process not only helps in gaining patient trust but also significantly impacts the revenue cycle performance. While proactive engagement with patients through an online portal and automated reminders can reduce the patient no-shows, on the other hand, appointment management helps providers to better manage their schedule to minimize the long wait-time.

Leverage Access Healthcare’s Patient Scheduling and Appointment Management services to streamline your revenue cycle performance.


  • Scheduling of patient’s appointment through the provider’s online portal thereby streamlining the pre-registration process
  • Collection of patient’s demographics for eligibility and prior authorization requirements
  • Fixing the schedule based on the provider’s availability
  • Directly communicating with physician and patients through the messaging system
  • Informing the patient about the appointment and seeking for confirmation
  • Sending automated reminders to the patient and provider

How IntelliBuddies® can help?

IntelliBuddies® is a RPA platform coupled with AI and ML cognitive technologies. It helps the healthcare enterprise to administer patients appointment scheduling very effectively and efficiently, and by digitizing existing processes. The software robots known as “Buddies”, helps to optimize the admission scheduling as they are capable of mimicking almost any predictable human interaction, allowing them to log in to applications, data entry of the patient admission, move files, fill in forms and more.

Adopting IntelliBuddies® the intelligent automation RPA technology, the above patient scheduling processes that involved long hours of human work, can now be completed within minutes by just creating activities, followed by building a sequence in Process Designer, and finally Buddies will execute the process outlined in sequence automatically.

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