RPA in Automotive

Robotic Process Automation (RPA) is a cutting-edge technology that strives to automate the processes by using software robots – Buddies, emulating human interactions. RPA implementation in Automobile sector can help automate processes across manufacturing, dealership management, customer relationship, and of course supply chain management to mention a few.

Success Stories:

RPA can help the Automotive industry increase productivity by reducing time spent on repetitive tasks. It will contribute towards enhanced interaction with suppliers, dealers, and end customers by way of optimal and efficient process flow, with minimal errors and disruptions.

RPA helps configure virtual full-time equivalents (FTE) to automate moving data from multiple input sources, such as emails and databases onto spreadsheets, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP). A conversant RPA platform provides AI and ML capabilities thereby acting as an enabler for learning management systems.

RPA helps configure virtual full-time equivalents (FTE) to automate moving data from multiple input sources, such as emails and databases onto spreadsheets, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP). A conversant RPA platform provides AI and ML capabilities thereby acting as an enabler for learning management systems.

Automation in the Automotive industry is not new for a wide variety of assembly-line processes and tasks. Industrial robots have helped vehicle manufacturers produce hundreds of cars per day while improving quality, efficiency with minimum cost and time. However, there are significant gaps and therefore, automation opportunities exist outside the scope of assembly lines too. For example, we see greater automation scope in other lines of business such as dealer management, Finance, Supply Chain, Insurance claims, and more.

In addition to below-mentioned domain specific processes (inside stack-cards), such organizational activities as the following are a good fit for automation:

  • Invoice processing,
  • Inventory management,
  • Software installation,
  • HR activities.


  • Turn Around Time & Errors - RPA in the Automotive industry has enabled lesser turnaround time, reduced human errors, greater productivity, higher efficiency at a lower cost.
  • AHT (Average Handling Time) - In the early days, the average time taken to process one invoice was around a day. However, Robotic Process Automation has helped Automotive industries to bring down the average time to less than 5 minutes.
  • Accuracy Of Processes - The solution achieves more goals than defined – with the highest precision and automation percentage levels.

Gain Benefits of RPA in Supply Chain using IntelliBuddies®

Improve visibility of information, speed up the flow of parts and vehicles and reduce in-transit damage with supply chain related services.


Suppliers Payment

AI-based document extraction engines automatically understand suppliers and their invoice formats without manually training each form


Inventory & Shipping

Constant monitoring of the Inventory & Shipment process is very laborious as it involves much paperwork both at shipping and at the receiving side


Warranty Claims Process

The manufacturer must validate or stop the Warranty Management claim and return the distributor to the right message and logic


Parts & Accessory Sales

Process of sale of spare parts, provision and distribution of information in after-sales, for repair and servicing is automated with our IntelliBuddies®


Dealer Management

To constantly improve customer satisfaction ratings, Dealer management becomes vital for an automobile manufacturer


Sales Forecasting

Forecasting future demand is based on past consumption data, seasonality, and other internal and external factors are automated with IntelliBuddies®

RPA is a method of automating business processes through the programmed buddies. Implementing RPA in the automobile industry leads to comfort and convenience in the core business processes that cannot be done better without human intervention. RPA can perform a wide range of manual tasks and ease implementation by enabling quick ROI.

Robotic Process Automation in Automotive can efficiently manage order processing like payment processing, product selection, and order confirmation.
Robotic Process Automation in Automotive can update information in its database and send notifications to required parties via email and text. RPA can manage dealer processes, process their routine requests, respond automatically to all the most common requests and, provide statistical analysis periodically.

  • RPA in the Automotive Industry will handle the accounting process, bank reconciliation, shipment processes, and dealer processes. Buddies will do repetitive works and remove up to 70% of teams' work.
  • The compliance is standardized with RPA in Automotive across the automotive industry. It becomes possible to template most of the requests, and the buddies will carry out those actions.
  • RPA in the Automotive Industry can automate the need to raise agreements and NDAs in the Legal departments.
  • RPA in the Automotive Industry can automate data migration. Buddies will move the data from their existing database and uploaded it to the newest systems with a quicker and zero error rate.
  • Inventory Management - RPA in the Automotive Industry can automate the inventory management levels to confirm convenient management of inventory. Buddies will notify managers when stock levels are low and automatically raise orders when it reaches an intensity. RPA in Automotive uses historical data to predict the optimal inventory levels and sketch out patterns in demand.
  • Email Automation - RPA in Automotive automates the email replies such as order has been requested, shipped, struck midway, postponed, or received. Buddies guarantee all the parties concerned within a supply chain process receive real-time notifications. Buddies can also read received emails, acknowledge the context of the content, and perform specific actions.
  • Logistics Automation - RPA automates routine processes like lead generation, credit clearing, invoice collection, intermodal pricing, and shipment tracking. Buddies can collect the shipment information from an incoming email request, like delivery time, pickup and drop-off points, and other important information. Buddies can select the appropriate delivery slot and schedule shipments automatically by logging into the required portal.
  • Customer Support - RPA in automotive will alert a reminder while employees follow up with customers, maintain the contact schedule, and if a customer has raised a complaint, it will trigger employees. By deploying RPA, we can access multiple stored data in one place and serve customers better.

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